Jun

17

Deck Internet sucks

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Post published at the request of a friend.

A few weeks ago there was this storm over Bucharest that brought my internet connection down.
No problem; I called my ISP, they said they’ll come and fix it, etc.
And I called them again.
And again.
And yet again.
And tried some more.
And no, I wasn’t calling every five minutes (more like 60).

And this is how six days passed. Serious ISP, my ass. One of the really cute moments occurred during the last day, when they told me that it had been fixed, it’s working, but I had to wait until it comes back online… WTF!?!
Seeing as they did understand me when I told them that they have exactly 2 hours to fix it and 2 and a half hours later they hadn’t showed up yet, I dialed the competition, which came in a hurry to steal yet another one of their clients.

And so I sent the people from Deck a notice of termination, as per the contract (via fax first, to know about it, and then via mail).
And about 3 days later I got a call from a young lady (hereinafter to be referred to as “moron”):

Her: “We checked with the Technical Department and it showed that you have only made 3 complaints since you became our customer and none last week so it’s not our fault that your internet connection was down.”

Me: “The number you’re looking for is 300 complaints. I’m a very verbose customer.”

Her: “No. You only made 3 complaints. And seeing as none was last week, your contract termination request has been denied.”

Me: “1. I’m not interested in how many complaints you think I’ve made. I have a dialed call list on my phone invoice (and no, I’m not giving it to you, it’s private; but I will send it to the National Consumer Protection Agency, if necessary) and it proves just how long I had to talk to the machine waiting to speak for 1 minute with an operator that only knows the ping command. 2. I never sent any termination request letter. It’s called a termination notice and it is clearly established in the contract as a termination method. Ergo, my contract with you will be lawfully terminated when 20 days from the date of the notice have passed and any future invoice you may send will not be paid.”

Her: “I’m sorry. I was told to tell you that your request has not been approved. If you’d like to make another request in which you don’t mention that you internet connection did not work, you may do so.”

Me: “Nope. I will not be making any requests. I sent you a notice. Use it.”

Her: “I’m sorry. I’ve been told to tell you that…”

Me: “And I’m telling you to tell the person who told you to tell me that I told you to tell her that I’m no longer your customer. And I will be lodging a complaint with the National Consumer Protection Agency on account of your company’s policy of invoicing at incorrect exchange rates.”

Her: “You don’t have the right to make a complaint. We only invoice at the National Bank of Romania exchange rate.”

Me: “You invoice at the National Bank of Romania exchange rate when it suits you. If not, you add as much as 6,5% to it. And about what I have or don’t have the right to do, permit me to tell you that I do not need your approval, whom I suspect last read Government Ordinance 21/1992 sometime in the future. Have a good day, now! Ba-bye!”

Her: “Good bye.”

A few days later I got another call. From another young lady (which I will not be calling names because she was perfectly capable of talking on the phone without spitting, had a constant tone of voice and was acting like a professional - she was there to try and keep me as a client) and was attempting to make me a “”great offer” of one month free internet for my one week of no access.

I turned her down nicely and myself and Deck Internet split paths forever.

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Comments

2 Responses to “Deck Internet sucks”

  1. sorinake on June 21st, 2007 6:13 pm

    am si eu aceasi problema cu cretinii astia.
    hai sa le punem foc.
    da-mi mail

  2. Z on June 21st, 2007 11:15 pm

    Dude… lasă focul :)
    Mută-te la alt provider şi ia-le din finanţe.

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